Returns & Refund Policy

Returns & Refund Policy

We take pride in the quality and purity of Natural Zaiqa products. Because we deal in pure food and consumable goods, safety and hygiene are our utmost priorities.

Eligibility for Replacement / Refund

You are eligible for a replacement or refund if:

  • The package was received in a damaged or leaking condition.
  • The item delivered is incorrect or differs from your order confirmation.
  • The package seal was tampered with during shipping.

How to Claim

  • Notify us within 48 hours of receiving the package.
  • Provide your Order ID along with clear photos of the parcel and seal.
  • Contact us via WhatsApp at our official helpline or email support@naturalzaiqa.com.

Once verified, we will dispatch a free replacement immediately or process a refund via Bank Transfer within 3 to 5 business days.

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